BhiwandiMart

Privacy Policy

Effective date: 24 August 2026 · Last updated: 14 September 2026

1. Introduction

Welcome to BhiwandiMart.

BhiwandiMart is an Omnichannel Retail and E-Commerce Company / Online Supermarket providing customers with convenient access to grocery, ration, fruits, vegetables, household products, personal-care products, home appliances, electronics and other consumer products through online channels.

BhiwandiMart provides its services through:

  • Website
  • Mobile application
  • Online ordering
  • Home delivery
  • Delivery partners

2. Who We Are

  • Business Name: BHIWANDIMART
  • Website: www.bhiwandimart.com
  • Business Nature: OMNICHANNEL RETAIL
  • Email: info@bhiwandimart.com

3. Scope of This Privacy Policy

This Privacy Policy applies to personal data collected through:

  • www.bhiwandimart.com
  • BhiwandiMart mobile applications
  • Customer accounts
  • Online orders
  • Delivery services
  • Customer support
  • SMS and push notifications
  • Other BhiwandiMart services

4. Information We Collect

Depending on your interaction with BhiwandiMart, we may collect the following information.

4.1 Personal Information

This may include:

  • Full name
  • Mobile number
  • Email address, if you choose to add one
  • Account and login information, such as OTP verification records

4.2 Delivery Information

For delivery of products, we collect:

  • Delivery address
  • Landmark
  • City and pincode
  • Contact number for the delivery

We use your address, city and pincode to deliver your order. We do not access the GPS location of your device.

4.3 Order Information

We may collect:

  • Products purchased
  • Product quantity
  • Order value
  • Order date and time
  • Order status
  • Order history
  • Cancellation information
  • Return and refund information, where applicable

4.4 Payment Information

Orders are currently paid by Cash on Delivery. For each order, we record:

  • Payment method
  • Payment status
  • Refund status, where applicable

If online payments are introduced in future, they will be processed through authorised third-party payment gateways. In that case BhiwandiMart may receive the transaction reference number, but does not store complete debit-card, credit-card, banking or UPI authentication credentials, which are processed directly by the authorised payment service provider.

4.5 Device and Technical Information

We may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Application version
  • Device identifiers
  • Date and time of access
  • Website and app pages viewed
  • Technical logs and error reports
  • Approximate location (city or region) derived from your IP address

4.6 Communication Information

When you contact BhiwandiMart, we may retain:

  • Emails
  • Customer-support conversations
  • Complaints
  • Feedback
  • Other information voluntarily provided by you

4.7 Cookies and Similar Technologies

We use cookies and local storage on your device to keep you signed in, remember your cart, and measure how our website and app are used. See section 9 for details.

5. How We Use Your Personal Data

BhiwandiMart may use personal data for the following purposes:

  • To create and manage your account and verify your mobile number through OTP
  • To process, pack and deliver your orders, including collecting Cash on Delivery payments
  • To send you order status updates by SMS and push notifications
  • To handle cancellations, returns and refunds
  • To show your order history, saved addresses and cart
  • To respond to your queries, complaints and feedback
  • To keep our services secure, including preventing fraud and misuse and investigating technical problems
  • To understand how our website and app are used and to improve them
  • To comply with applicable laws, including tax and accounting requirements, and to respond to lawful requests from authorities
  • To enforce our Terms of Use

We do not sell your personal data.

6. Notifications

We send transactional messages related to your account, orders and deliveries, such as OTPs, order confirmations and delivery status updates. These are sent by SMS and, if you use our mobile app, by push notification.

These messages are needed to provide our services. You can turn off push notifications at any time in your device settings. We do not currently send promotional messages; if we start, we will ask for your consent first.

7. How We Share Your Information

We share personal data only where needed for the purposes described above:

  • Delivery partners: your name, contact number and delivery address, so they can deliver your order
  • Service providers: companies that help us run our services, such as hosting and database providers, SMS delivery, push-notification and analytics services, who may use the data only to provide those services to us
  • Legal and regulatory authorities: where required by law, court order or government request
  • Business transfers: to a successor entity if our business is merged, acquired or restructured

We do not sell or rent your personal data to anyone.

8. Where Your Data Is Stored

Your personal data is stored on secure cloud infrastructure operated by our hosting and database providers, which may be located in India or in other countries. Wherever it is stored, we protect it as described in this Privacy Policy and in line with applicable Indian law.

9. Cookies and Local Storage

Our website uses a cookie to keep you signed in and local storage on your device to remember your cart. We also use analytics tools that set cookies or similar identifiers to understand how our website and app are used. You can block or clear cookies in your browser settings, but some features, such as staying signed in, may not work properly.

10. Data Security

We use reasonable technical and organisational safeguards, including encrypted connections (HTTPS) and restricted access to personal data, to protect your information from unauthorised access, loss or misuse. However, no method of transmission or storage is completely secure. Please do not share your OTP with anyone.

11. Data Retention

We keep your personal data for as long as your account is active or as needed to provide our services. We may keep certain information for longer where required for legal, tax, accounting or dispute-resolution purposes. When data is no longer needed, we delete or anonymise it.

12. Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you have the right to:

  • Access the personal data we hold about you
  • Correct or update your information — you can edit your profile and saved addresses in your account at any time
  • Request deletion of your personal data or account
  • Withdraw consent you have given, which will not affect processing already carried out
  • Seek redressal of grievances relating to your personal data

To exercise these rights, contact our Grievance Officer (see section 16). To delete your account, follow the steps in section 13.

13. Account Deletion

You can delete your account at any time:

  • In the mobile app: open My Account and tap Delete Account
  • On our website: sign in, open My Account and click Delete my account
  • By email: write to info@bhiwandimart.com with your registered mobile number. We may contact you on that number to confirm the request, and will complete it within 30 days

Orders that are still in progress must be delivered or cancelled before the account can be deleted.

When your account is deleted, we remove your mobile number, email address, saved addresses, cart and wishlist, and sign you out on all devices. Records of past orders, including the name and delivery address on those orders, are kept where required for legal, tax and accounting purposes (see section 11). More details: www.bhiwandimart.com/delete-account

14. Children

Our services are intended for users aged 18 years or older. Persons under 18 may use our services only under the supervision of a parent or legal guardian. We do not knowingly collect personal data from children without such consent.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our services after changes are posted means you accept the updated Privacy Policy.

16. Grievance Officer

If you have questions, concerns or complaints about this Privacy Policy or how your personal data is handled, you can contact our Grievance Officer:

  • Email: info@bhiwandimart.com
  • Response time: within 30 days of receiving your request